Used to be better. When I first started using them I thought they were wonderful, but over time they changed for the worse unfortunately. Car care club membership with 4 free oil changes isn't worth it, they still charge you for the oil changes, even though you are using regular oil and filter and no more than 5 quarts of oil. They always try to upsell to you for products and services. The friendliness has gone downhill too. I used to be a regular, but have since found another place I like better, it seems to be better priced and friendlier, without all the upselling. I think Xpertech still does quality mechanic work, you can trust the work done by them, it's just more expensive and more upselling than some of the competition. I do not recommend getting the car care club membership. The car care club oil change gimmick is what mostly made me leave and go to a competitor, and I never received any membership cards in the mail, I was almost never told about any discounts on work done as a car care club member, I always had to ask and remind them I was a car care club member. That should be something they do every time you call for an appt. or come in. Now that I have started having work done with the competitor, I plan on staying with that competitor. I'm not trying to be rude or mean, just truthful from what has been my experience.